Infrastructure and virtualization
Supporting storage, virtualization, Linux-based systems, networking, clustering, and highly available environments.
Infrastructure · Troubleshooting · Automation
Complex systems.
Clear direction.
I’m Timothy Munn, a Technical Support Engineer with 15+ years of experience in technical and customer support. I specialize in infrastructure troubleshooting, virtualization, storage, automation, and guiding people through difficult technical situations.
Core capabilities
Technical depth, with the customer in view.
My work sits where infrastructure, evidence, and communication meet. I investigate what happened, establish what matters, and help people move forward with confidence.
Complex technical troubleshooting
Reconstructing incidents from logs and system behaviour, testing assumptions, and diagnosing problems across infrastructure layers.
Automation and technical tools
Building PowerShell and Python utilities, data workflows, reports, and applications that make recurring work more consistent.
Leadership and team operations
Coaching technical staff, coordinating escalations and workloads, and supporting team performance through changing demands.
Selected work
Projects built around real problems.
Long-running independent work and carefully generalized professional projects show how I turn complex information into practical, maintainable systems.
DATA / ANALYSIS
Featured project
Fantasy Baseball Records & Analytics System
A decade-long league archive transformed from a complex Excel workflow into a maintainable, Python-generated static site.
View case study →MEDIA / PUBLISHING
Featured project
Digital Media Production & Publishing Operations
An active faith-based media project spanning creative development, video production, web publishing, channel operations, and an in-progress Android app.
View case study →AUTOMATION / SUPPORT
Featured project
Technical Support Automation
Customer-driven scripts and an internal GUI utility designed to make recurring technical work more accessible and consistent.
View case study →18+Years of customer-facing experience
15+Years in technical and customer support
6Years in leadership and senior support responsibilities
Professional story
Built through responsibility.
My career has moved from frontline customer service into technical specialization, team leadership, interim management, and hands-on infrastructure engineering. Each stage has shaped how I investigate problems and work with people.